2 Jobs in Avon, OH
One Hour Heating Air Conditioning is Hiring a Customer service representative Near Avon, OH
Position Title : Customer Service Representative
SHIFT : 8am-5pm
REPORTS TO : Call Center Manager PRIMARY PURPOSE : The Customer Service Representative is responsible for the booking and scheduling a high percentage of customer requests for service work, replacement estimates and routing vendor calls.
The CSR is the 1st impression the customers have of our company, therefor it is imperative the CSR be able to follow company scripts and procedures to provide a positive and professional impression of our company.
PRIMARY RESPONSIBILITIES : 1st person to answer phone, Route to proper person.Book and Schedule a high percentage of service calls.
Collection of customer information and maintain info to keep current.Communication with Dispatch on scheduling issues (interpret call type to get right tech to right job).
Preparation and entry of data into management information systems.Sale of Club memberships.Renewal of Club Memberships and record keeping.
Scheduling Preventative Maintenance.Outbound calls for Tune ups during slow months.Meaningful communication with Service or Operations Manager, Dispatch and others that results in effective exchange among all departments for overall best efficiency and profitability.
Filing of service invoices.Purchase and maintain proper levels of office supplies and marketing material.Must interact with all peers and managers in a manner that produces positive results.
Must adhere to regular attendance.
BENEFITS : Medical
Medical
Dental
Vision
401k Match
Tuition Reimbursement
Parental Leave
Competitive Wages
Semi Annual Bonuses
Last updated : 2024-04-27
Job Summary
Full Time
Specialty Trade in Construction
$62k-80k (estimate)
04/29/2024
07/24/2024
The job skills required for Customer service representative include Customer Service, Call Center, CSR, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.
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